The Certificate in Consumer Debt Collection (CertDC®) – 601/3470/7 is a QCF* Level 3 qualification. CertDC® has been designed in partnership with leading financial providers alongside other foremost industry professionals. Achievement of the CertDC® will benefit the consumer debt collection professional in their everyday work and future career progression.
The consumer debt collection industry has experienced large growth in recent years as the amount of personal debt in the UK has increased. This growth coincides with the change of regulator for the sector, as from April 2014 the Financial Conduct Authority (FCA) took over regulatory responsibility from the Office of Fair Trading.
This growth in market size and change in regulator has resulted in a need for a new qualification, which teaches the key legislative standards for effective management of compliance and the essential skills for professionals working in consumer debt collection.
The Certificate in Consumer Debt Collection (CertDC®) is designed specifically for professionals that work in collection and recovery departments in the financial industry. This professional qualification focuses on the FCA principles for debt collection, current regulatory guidelines and an overview of the debt collection environment as a whole.
The CertDC® will help students to:
* Bursaries are available to eligible students.
The Certificate in Consumer Debt Collection comprises three mandatory units. The units cover key principles of the debt collection environment and the regulatory framework in which it operates.
It is recommended that you spend 181 learning hours study time on the Certificate in Consumer Debt Collection (CertDC®), which has been designed as a self-study qualification. A comprehensive set of learning materials is provided following registration, which enable you to study at your own pace and includes access to extensive online student resources via the information gateway my ifslearning.
Please note that in order to reflect any changes to syllabuses, the study materials for some units are updated annually. It is your responsibility to ensure you are studying from the latest learning materials. The most up-to-date learning materials, updates and amendments can be found on my ifslearning, and we suggest that you log in regularly to check for updates.
CertDC® will be assessed by a two and a half hour examination:
The CertDC® objective test is available at over 150 Pearson VUE test centres nationwide with the result provided on the day. View information on examination booking and venues.
You can register for CertDC® any time, using one of the options below: Online - complete the online registration and payment form. By phone - call Student and Customer Services on +44 (0) 1227 818609. Please have your VISA / MasterCard / debit card to hand when you call. By email / post - download and complete the registration and payment form. You will need to have Adobe Acrobat Reader installed on your computer to view this file – you can download this program for free from the Adobe website. When you have completed the form send it to the address stated on the form, or by email. Membership Membership of the Institute of Financial Services includes access to benefits that help you to maintain your skills and knowledge, as well as supporting your career ambitions. It costs £72 per annum and can be paid monthly by Direct Debit at no extra cost.
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ifs University College does not currently provide a direct progression route for CertDC® students. However, students are able to go on to progress on the following qualifications:
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