ifs University College offers two qualifications for those working in complaints handling in financial institutions. They are designed to enhance regulatory knowledge and encourage best practice. Completion enables you to demonstrate comprehensive understanding of the issues involved in the resolution of complaints.
CeRCH is a level 3 qualification which aids students in analysing complaints and finding appropriate resolutions to customer complaints. Completion of the course enables students to display in-depth understanding of issues around complaints handling.
AwCCH is a qualification designed with frontline, customer-facing staff in mind. The course ensures that students understand best practice and the regulatory framework in which customer complaints must be resolved.
Builds a detailed understanding of best practice in complaint handling within a regulated financial services environment.
Designed to equip customer-facing staff and complaint handlers with the skills required to achieve positive customer outcomes.
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