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ifs Level 4 Diploma in Retail Banking Conduct of Business (DipRBCB®) Details Page


The Diploma in Retail Banking Conduct of Business (DipRBCB®) - 501/1547/9 is a Level 4 QCF* qualification. DipRBCB® builds upon themes introduced in the Level 3 Certificate in Retail Banking Conduct of Business (CertRBCB®). It has been specifically designed to assist banks in implementing emerging regulation within the context of providing a high quality customer experience. It is intended for individuals who are at an operational level managing, or aspiring to manage, a retail financial services outlet or for those who develop, implement and review policies and procedures which impact on customers.

The DipRBCB® consists of two mandatory units:

Unit 1 - Principles of Retail Banking Conduct of Business (PRCB)
Unit 2 - Advanced Retail Banking Conduct of Business (ARCB)

DipRBCB® key facts and benefits:

  • Can be completed in nine months
  • Comprehensive distance-learning support
  • Multiple choice testing – results provided on the day
  • Institute Membership opportunity available
  • Monthly course start dates
  • Year-round examinations – nationwide locations

Upon successful completion of this qualification you can use the designation 'DipRBCB' after your name.

Important Qualification Related Information


Registration fee
Includes learning materials and initial examination entry


Examination resit fee

£127 - per assessment

Deferral fee

£127 - per assessment

Click here to view price updates as from 1st July 2015


The DipRBCB® consists of two mandatory units:

Unit 1 – Principles of Retail Banking Conduct of Business (PRCB) L / 602 / 4251

The PRCB unit explores:

  • The role of financial services in society and the economy
  • The key legislative, regulatory and risk factors applicable to retail financial services
  • The implications and operational implementation of the retail banking conduct of business and payment services regulations.

Unit 2 – Advanced Retail Banking Conduct of Business (ARCB) D / 602 / 419

The ARCB unit explores:

  • Customer service principles and practice with appropriate customer-centric delivery channels
  • Appropriate strategies for managing customer relationships
  • The changing role and format of financial services and the interplay with ethics, consumer confidence and commerciality
  • The factors influencing the future of the financial services industry


Unit 1 – Principles of Retail Banking Conduct of Business (PRCB)

PRCB has one objective test comprising 30 standalone multiple choice questions and 2 case studies each with 10 linked multiple choice questions. The PRCB objective test is available at over 150 Pearson VUE test centres nationwide with the result provided on the day.

Unit 2 – Advanced Retail Banking Conduct of Business (ARCB)

ARCB is assessed by a 3 hour written examination comprising two sections. Section A contains a case study and students have to answer two compulsory questions, each worth 25 marks. Section B contains four optional questions and students must answer two. Each question is worth 25 marks.

View information on examination booking and venues


DipRBCB® has been designed as a self-study qualification and comprises 310 guided learning hours. A comprehensive set of learning materials is provided at the time of registration, that you study from at your own pace, which includes access to extensive online student resources via the information gateway my ifslearning.

DipRBCB Study Timetable 2014 - 2015

Please note that in order to reflect any changes to syllabuses, including matters arising from the annual Budget, the study materials for some units are updated annually. It is your responsibility to ensure you are studying from the most up-to-date materials. The most up-to-date learning materials, updates and amendments can be found on my ifslearning, and we suggest that you log in regularly to check for updates.

Please be aware when selecting your preferred study session using the timetables above that fees are payable if you wish to change your DipRBCB® unit two: Advanced Retail Banking Conduct of Business (ARCB) examination date after registration


DipRBCB® is a self-study qualification it is up to you how quickly you progress through it. You can register at any time; your registration is valid for 12 months.

Online - complete the online registration and payment form.

By phone - call Further Education Customer and Student Enquiries on +44 (0) 1227 818609 (option 1). Please have your VISA/MasterCard/debit card to hand when you call.

By post/fax - download and complete the registration form. To view this file you need to have Acrobat Reader installed on your computer. This is free and available from the Adobe website. When you have completed the form either send it to the address stated on the form or fax it to +44 (0) 1227 784331.


Membership of the Institute of Financial Services provides access to cost-effective and appropriate services that meet the very specific needs of the financial and mortgage adviser community and costs just £72 per annum.


On completion of the Diploma in Retail Banking Conduct of Business you will be able to use the letters' DipRBCB®' after your name.

DipRBCB® holders are eligible to progress to higher study with the Professional Certificate in Banking (PCertB®). DipRBCB completers can claim 30 credits towards its completion.