The Certificate in Retail Banking Conduct of Business (CertRBCB®) - 501/0846/3 is a QCF* Level 3 qualification. It has been designed to set a new independent standard in customer service excellence and to help UK retail banks embed understanding of the Financial Conduct Authority's (FCA) Retail Banking Conduct of Business and payment services regulations within their organisations.
CertRBCB® consists of two mandatory units:
Unit 1 - Principles of Retail Banking (PORB)
Unit 2 - Retail Banking Customer Solutions (RBCS)
CertRBCB® has been specifically designed to assist banks in implementing regulation within the context of providing a high quality customer experience. This qualification has been developed for customer-facing staff and will equip them with essential knowledge of the financial services environment, regulatory requirements and the key principles of providing customer service excellence.
CertRBCB® key facts and benefits:
Upon successful completion of this qualification you can use the designation 'CertRBCB' after your name.
The CertRBCB® consists of two mandatory units:
Unit 1 – Principles of Retail Banking (PORB) A/506/6856
On completion of the PORB unit you will have an understanding of:
Unit 2 – Retail Banking Customer Solutions (RBCS) F/ 506/6857
On completion of the RBCS unit you will have an understanding of:
View the CertRBCB® aims, learning outcomes and assessment criteria.
The AwRBCB is a foundation qualification based on CertRBCB® and is available only as a tailored qualification package for individual organisations.
To find out more information about this qualification please view the qualification specification or contact the Qualification Relationship Team on +44 (0)1227 828244 / 020 7337 6296 or via email@example.com.
PORB has one objective test comprising 50 multiple-choice questions. This component of the examination is to be completed in 1 hour and is worth 50 marks.
RBCS has one objective test comprising 3 case studies with 10 linked multiple-choice questions. This component of the examination is to be completed in 1 hour and is worth 30 marks.
The CertRBCB® objective tests are available at over 150 Pearson VUE test centres nationwide with the result provided on the day.
View information on examination booking and venues.
It is recommended that you spend 120 learning hours study time on the Certificate in Retail Banking Conduct of Business. CertRBCB® has been designed as a self-study qualification. A comprehensive set of learning materials is provided at the time of registration, which enable you to study at your own pace and which includes access to extensive online student resources via the information gateway my ifslearning.
Please note that in order to reflect any changes to syllabuses, including matters arising from the annual Budget, the study materials for some units are updated annually. It is your responsibility to ensure you are studying from the latest learning materials. The most up-to-date learning materials, updates and amendments can be found on my ifslearning, and we suggest that you log in regularly to check for updates.
You can register for CertRBCB® at any time.
Online - complete the online registration and payment form.
By phone - call Further Education Customer and Student Enquiries on +44 (0) 1227 818609 (option 1). Please have your VISA/MasterCard/debit card to hand when you call.
By post/fax - download and complete the registration form. To view this file you need to have Acrobat Reader installed on your computer. This is free and available from the Adobe website. When you have completed the form either send it to the address stated on the form or fax it to +44 (0) 1227 784331.
Membership of the Institute of Financial Services provides access to cost-effective and appropriate services that meet the very specific needs of the financial and mortgage adviser community and costs just £72 per annum.
When you have successfully completed CertRBCB® qualification you can progress to the ifs Level 4 Diploma in Retail Banking Conduct of Business (DipRBCB®).
DipRBCB® builds upon themes in the Level 3 Certificate in Retail Banking Conduct of Business (CertRBCB®) and is intended for individuals running, or aspiring to run, retail financial services outlets or those supervising customer-orientated teams.
You may wish to consider further extending your competencies by considering financial administration or financial/mortgage advice qualifications with the Institute of Financial Services.
Subject to meeting the general entry requirements you could also consider higher education study with the Professional Certificate in Banking (PCertB®).
About us Contact us Research and Scholarship Membership Events
Policies, regulations and codes of practice Order a prospectus Maps and directions Open days
Full-time qualifications Part-time qualifications Financial Capability Specialist Regulated Advice Postgraduate
Institute of Financial Services ifs ProShare Financial World Online My Financial Career Financial World Innovation Awards Certified Documentary Credit Specialist (CDCS)