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ifs University College Banking Conduct

Banking Conduct Details Page

Banking Conduct

Our qualifications in banking conduct have been specifically designed to develop the skills and understanding of customer facing staff in the area of retail and business banking. They help UK financial services providers embed the Financial Conduct Authority's (FCA) revised framework for the conduct of retail and business banking within their organisations.

Certificates in Banking Conduct

ifs University College offers professional qualifications in both retail and business banking, designed to ensure that frontline and customer-facing staff are fully conversant with the detail of the FCA's regulations. Both the CertRBCB® and the CertBB&C® allow banks to implement the regulation within the context of offering excellent customer service.

Diplomas in Banking Conduct of Business

For those looking to demonstrate advanced knowledge we offer two diplomas, DipRBCB® and DipBB&C®. They build on the concepts and themes covered in the certificates and are designed for people working at or aspiring to management roles.

Award in Retail Banking Conduct of Business

The Award is a foundation qualification based on CertRBCB which meets the Level 2 Financial Services Customer Adviser Apprenticeship standard. It is aimed at students who are on a Corporate Apprenticeship programme. To enquire about this qualification, please contact the Relationship Team at