Our qualifications in banking conduct have been specifically designed to develop the skills and understanding of customer facing staff in the area of retail and business banking. They help UK financial services providers embed the Financial Conduct Authority's (FCA) revised framework for the conduct of retail and business banking within their organisations.
ifs University College offers professional qualifications in both retail and business banking, designed to ensure that frontline and customer-facing staff are fully conversant with the detail of the FCA's regulations. Both the CertRBCB® and the CertBB&C® allow banks to implement the regulation within the context of offering excellent customer service.
For those looking to demonstrate advanced knowledge we offer two diplomas, DipRBCB® and DipBB&C®. They build on the concepts and themes covered in the certificates and are designed for people working at or aspiring to management roles.
The Award is a foundation qualification based on CertRBCB which meets the Level 2 Financial Services Customer Adviser Apprenticeship standard. It is aimed at students who are on a Corporate Apprenticeship programme. To enquire about this qualification, please contact the Relationship Team at firstname.lastname@example.org.
Setting a new standard in customer service excellence and ensuring that frontline staff understand the FCA's Retail Banking Conduct of Business regulations.
A qualification for customer-facing financial services professionals involved in lending to businesses – enhances understanding of the FCA's conduct of business regulations for business banking.
Builds on the themes of the CertRBCB® to assist those who manage or aspire to manage retail financial services outlets.
The next step for CertBB&C® holders seeking to learn advanced skills in business lending, credit analysis and risk management.
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