Level
The ifs Certificate in Retail Banking Conduct of Business (CertRBCB) is incorporated at Level 3 into the Qualifications and Credit Framework (QCF) and is listed as such in the National Database of Accredited Qualifications.
Duration
The ifs Level 3 Certificate in Retail Banking Conduct of Business (CertRBCB) comprises 1 units with a 12-month registration period. As CertRBCB is a self-study qualification it is up to you how quickly you progress through it. You can register for CertRBCB at any time.
Cost
The registration fee for the ifs Level 3Certificate in Retail Banking Conduct of Business (CertRBCB) is £135.00. This fee includes the learning manual and initial examination entry.
The CertRBCB and the ifs Level 4 Diploma in Retail Banking Conduct of Business (DipRBCB) have been designed to set a new independent standard in customer service excellence and help UK retail banks embed the FSA's revised frameworks for the conduct of retail banking business and payment services within their organisations.
The DipRBCB will be open for registrations on 1 September 2010.
Qualifications for a new retail banking environment
In these difficult times retail banks, in common with the wider industry, organisations face a significant challenge of rebuilding the trust and confidence of customers in their institutions. It is at the front line, in branches and contact centres, where this challenge is most pronounced and the majority of customer interaction occurs.
This process of rebuilding trust must begin with organisations finding a way to reassure existing and potential customers that its staff are competent, knowledgeable and focused not simply on the sale of products but on the provision of services that meet their customers' requirements and needs.
The end of the era for self-regulation in retail banking also has significant implications on the sector; it will be vitally important for all organisations to demonstrate not just that customer facing staff are aware of the new regulations, but also that they truly understand them and are able to apply this understanding in practice and within the context of the regulatory environment.
On 1 November 2009, the FSA’s new Banking Conduct Regime came into force.
This presents a new challenge for providers of retail financial services who must ensure that their organisations embed the requirements of the Office of Fair Trading (OFT), Banking Conduct of Business Sourcebook (BCOBS), the new Payment Services Regulations (PSRs) and Treating Customers Fairly and can demonstrate understanding of these requirements at all levels.
Career relevance
The CertRBCB has been specifically designed to assist banks in implementing emerging regulation within the context of providing a high quality customer experience.
What does the course cover?
The CertRBCB is for all customer-facing staff and will equip them with essential knowledge of the regulatory requirements and the key principles of providing customer service excellence along with the skills to apply that knowledge in practice. The CertRBCB consists of one unit, Retail Banking Conduct of Business (RBCB).
Qualification details
The ifs Certificate in Retail Banking Conduct of Business comprises 1 unit:
Retail Banking Conduct of Business (RBCB)
Learning outcomes
On completion of the Retail Banking Conduct of Business (RBCB) unit you should be able to demonstrate an understanding of:
- the different types of retail banking customers and their needs
- the sources of guidance and information for retail banking customers
- the financial services environment
- relevant legislation and regulations and how they impact retail banking
- the main retail banking products and delivery channels
- the key principles of lending
- the importance of delivering effective customer service and its impact on customer retention
- selling in retail banking
Study time
The ifs Certificate in Retail Banking Conduct of Business (CertRBCB) comprises of 120 guided learning hours.
Entry requirements
There are no entry requirements for the CertRBCB.
Studying for this qualification
How do I study?
CertRBCB has been designed as a self-study qualification. Upon registration you are sent study materials that you study from at your own pace.
Learning resources
A comprehensive set of learning materials is provided at the time of registration, both in hard copy and online via the information gateway my ifslearning. A specimen question paper is also available.
Please note that in order to reflect any changes to syllabuses, including matters arising from the annual Budget, the study materials for some (though not all) modules are updated annually. It is your responsibility to ensure you are studying from the most up-to-date materials. The most up-to-date learning materials, updates and amendments can be found on the ifs' secure website, my ifslearning.
Assessment
Retail Banking Conduct of Business is assessed by 2-hour multiple-choice examination. The pass mark for this qualification is 70%.
Assessment venues
The ifs School of Finance works in partnership with Pearson VUE, a leading international electronic delivery provider, to offer electronic multiple-choice examinations held daily Monday to Friday across the UK and overseas (please contact Pearson VUE on 0870 6081915 to find your nearest centre, or go online at: www.vue.com/ifs). You study for the qualification at your own pace and take the examination when you feel ready.
You can also sit your examination at the ifs’ own London Test Centre located at Peninsular House, which is in the heart of London’s financial district, near Monument. Once you are ready to take your examination please contact us on +44 (0) 20 7337 6299 to book your examination session. Please view our location map.
You can book as little as 2 working days in advance of the date you wish to sit the examination, subject to availability. There are over 150 examination centres throughout the UK for you to choose from.
After you pass
Upon successful completion of this qualification you can use the letters 'CertRBCB' after your name, and progress to the ifs Level 4 Diploma in Retail Banking Conduct of Business (DipRBCB). You may then consider further study with the ifs.
Further details
Price list
Registration fee £135.00
Resit fee £105.00
Registering
By post/fax - download and complete the registration form. To view this file you need to have Acrobat Reader installed on your computer. This is free and available from the Adobe website. When you have completed the form either send it to the address stated on the form or fax it to +44 (0) 1227 784331
By phone - call Further Education Customer and Student Enquiries on +44 (0) 1227 818609 (option 1). Please have your VISA/MasterCard/debit card to hand when you call.
Regulations applicable to this qualification
View the regulations for CertRBCB.
Additional information
View additional information about studying with the ifs.
More information
Call Further Education Customer and Student Enquiries on +44 (0) 1227 818609 (option 1) or email customerservices@ifslearning.ac.uk