Level
The Certificate in Regulated Complaints Handling (CeRCH) is incorporated into the National Qualifications Framework (NQF) at Level 3.
Duration
The Certificate in Regulated Complaints Handling (CeRCH) comprises 3 modules each with a 12-month registration period. As CeRCH is a self-study qualification it is up to you how quickly you progress through it. You can register for CeRCH at any time.
Cost
The registration fee for the Certificate in Regulated Complaints Handling (CeRCH) is £135.00 per module. This fee includes the learning manual and initial examination entry.
The Certificate in Regulated Complaints Handling (CeRCH) has been designed for those who are involved in, or have responsibility for, regulated complaints handling within retail financial services.
Qualification details
The Certificate in Regulated Complaints Handling (CeRCH) consists of 3 core modules:
UK Financial Regulation
Regulated Customer Care
Regulated Complaints Handling
Please note that if you register for a module under the CeRCH qualification that is also a stand-alone qualification (for example the Certificate in Regulated Customer Care), you will receive 1 certificate upon completion of CeRCH. You will not receive individual qualification certificates. If you would like a stand-alone qualification certificate you will need to pay for this in line with the Certification Policy. Please contact Further Education Customer and Student Enquiries for more information.
Study time
It is recommended that you spend 40-60 hours' study time on each module within the Certificate in Regulated Complaints Handling.
Entry requirements
There are no entry requirements for the ifs School of Finance's level 3 Certificate in Regulated Complaints Handling.
Exemptions
View the list of potential exemptions through other qualifications.
Studying for this qualification
How do I study?
The Certificate in Regulated Complaints Handling (CeRCH) has been designed as a self-study qualification. Upon registration you are sent study materials that you study from at your own pace.
Learning resources
A comprehensive set of learning materials is provided at the time of registration. Upon registration, the ifs also provides a comprehensive learning support package for you, including access to extensive online student resources via the information gateway my ifslearning.
Please note that in order to reflect any changes to syllabuses, including matters arising from the annual Budget, the study materials for some (though not all) modules are updated annually. It is your responsibility to ensure you are studying from the most up-to-date materials. The most up-to-date learning materials, updates and amendments can be found on the ifs' secure website and we suggest that you log in to my ifslearning regularly to gain access to these.
Due to the Emergency Budget, held on 22 June 2010, materials for modules requiring new versions of the text in 2010 will be available online week commencing 2 August 2010, and in print from week commencing 16 August, for assessment from 1 October 2010.
Additional resources
The following additional study support materials, designed to complement the learning manual, are available to purchase:
- specimen examination papers
View the complete list of additional study support materials.
Assessment
UK Financial Regulation is assessed by a 2-hour, 100-question, multiple-choice examination split into 2 units each containing 50 questions. You must achieve a minimum of 70% to pass each unit. If you don't gain 70% in either unit within the module you will have to resit. You only need to resit any failed units.
Regulated Customer Care is assessed by a 90-minute multiple-choice examination comprising 75 questions. You must achieve a minimum of 70% to pass this module.
Regulated Complaints Handling is assessed by a 2-hour multiple-choice examination split into 2 units. The first unit comprises 50 multiple-choice questions. The second unit comprises 3 case studies each with 10 associated questions. You must achieve a minimum of 70% to pass each unit. If you don't gain 70% in either unit within the module you will have to resit. You only need to resit any failed units.
These examinations are delivered electronically with results given immediately.
Assessment venues
The ifs School of Finance works in partnership with Pearson VUE, a leading international electronic delivery provider, to offer electronic multiple-choice examinations held daily Monday to Friday across the UK and overseas (please contact Further Education Customer and Student Enquiries to find your nearest centre, or go online at: www.vue.com/ifs). You study for the qualification at your own pace and take the examinations when you feel ready. To book your examination with Pearson VUE please call 0870 608 1915.
You can also sit your examinations at the ifs’ own London Test Centre located at Peninsular House, which is in the heart of London’s financial district, near Monument. Once you are ready to take your examinations please contact us on +44 (0) 20 7337 6299 to book your examination sessions. Please view our location map.
You can book as little as 2 working days in advance of the date you wish to sit the examination, subject to availability. There are over 150 examination centres throughout the UK for you to choose from.
After you pass
Upon successful completion of this qualification you can use the letters ‘CeRCH’ after your name.
Further details
Price list
Registration fee £135.00 per module
Resit fee £105.00 per module
Specimen papers £17.00 each
Registering
Online - complete the online registration and payment form.
By post/fax - download and complete the registration form. To view this file you need to have Acrobat Reader installed on your computer. This is free and available from the Adobe website. When you have completed the form either send it to the address stated on the form or fax it to +44 (0) 1227 784331.
By phone - call Further Education Customer and Student Enquiries on +44 (0) 1227 818609 (option 1). Please have your VISA/MasterCard/debit card to hand when you call.
Regulations applicable to this qualification
View the CeRCH regulations.
Additional information
View additional information about studying with the ifs.
Contact us
Call Further Education Customer and Student Enquiries on +44 (0) 1227 818609 (option 1) or email customerservices@ifslearning.ac.uk